Access Guide to the Wintrust Arena for Patrons with Disabilities

The Wintrust Arena is pleased to welcome patrons with disabilities. This guide provides information on the Arena’s many accessible features that will help you to enjoy your visit to the Wintrust Arena. We are eager to please you to encourage your return to the Wintrust Arena with friends.

To request a reasonable accommodation, please contact the Wintrust Arena at least five working days prior to the event. We fill our accessible seats on a first-come, first-served basis. 

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Wintrust Arena here or at:

(312) 791-6900 Wintrust Arena, 200 East Cermak Road, Chicago, IL 60616

Traffic Patterns

For Maps and Directions to get to the Wintrust Arena, please click here.

Accessible Parking

Accessible parking stalls are available inside Lot A located across the street on Cermak. Accessible parking is based on first come first park. Once accessible parking lots fill, patrons are directed to the closest available general parking area.

Patrons with a State issued accessible parking placard or license plate will be required to display the parking placard in the front window of their vehicle so it is clearly present. The Wintrust Arena honors out-of-state accessible placards to gain access to accessible parking.

Accessible Seating

Individuals, who have mobility difficulties are eligible to purchase accessible seating. Also, guests with service dogs, which cannot fit under a non-accessible seat or lie safely in the aisle, are also permitted to purchase accessible seats. Up to three companion tickets may be exchanged with each accessible ticket. If adjacent seats have already been issued, the companion seats will be placed in the closest available location.

Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People with disabilities who do not require the specific features of accessible seating but merely have a preference for them are not entitled to purchase accessible seats. We ask you be respectful of those who truly need accessible seating. Accessible seats will be filled on a first come, first served basis. 

Accessible seating is available on each level. Accessible seats are reached via the escalator or the elevator originating from the first floor/lobby. Floor Level Seating is accessible to wheelchair users and other persons with mobility impairments through the main entrance to the Arena Bowl.

Drop-Off/Pick-Up

ADA and Access Vehicle drop-off and pick-up at the Wintrust Arena is located on the 200 East Cermak Road side of the arena.

Entrance Doors

All doors are ADA accessible.

First Aid Station

EMT staff is always present in the arena during events. Should a mishap occur, please contact one of our arena staff members. We will contact an EMT staffer immediately. The First Aid office is located on the concourse level at the north end behind section 113.

Lost and Found

Lost and Found is located on the second floor concourse in the Guest Services Booth by Section 114.

If you are at an event and lose an item:

  1. During an event you can visit Guest Services (located by section 114).
  2. See if your item has been turned in. If not, file a claim and the Guests Services Attendant may contact you, if your item is located.

If you have left the arena and realized an item is lost:

Check our Lost and Found website daily. Items may be found days after an event.

  1. If your item is listed, click your item and click File a Claim to fill out your information. The more information you provide, the quicker your item can be verified.
  2. Guests have 60 days to claim and pick up their items. After the time allotted, items able to be donated, will be. All ID’s and credit cards will be destroyed after the 60 day period for security purposes. All other items will be recycled or disposed of properly.
  3. Items may be found several days after an event, based on arena cleaning schedule. Please check the website for continual updates.

If your item is NOT listed, you should still select the gray ‘File A Claim’ button on the upper right in the event that it is located before it is listed.

Items can be picked up at the arena for no charge. After an item has been claimed and verified, it can be picked up at the Wintrust Arena Security Office, located on 21st St., located at the rear of the arena.

If you are unable to pick up your item, it can be shipped to you. Guests must pay all associated shipping costs.

Restrooms

All restrooms are accessible. Five restrooms include a section for a person with a disability accompanied by an attendant, or for a child accompanied by an opposite sex parent.

Sensory Inclusion

KultureCity has partnered with Wintrust Arena to make the Wintrust Arena and all of its hosted programs and events sensory inclusive. This new initiative will promote an accommodating and positive experience for all guests and fans with a sensory issue that visits the Wintrust Arena. Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story, which will provide a preview of what to expect while enjoying an event at Wintrust Arena.

Sensory items available to you or a family member include headphones, fidget mesh, fidget ball, feeling thermometer, and KCVIP lanyard. The lanyard will help our staff better identify and entertain guests with sensory needs.  If you, or a family member, have sensory sensitivity needs, please visit Guest Services located on the second floor concourse of the arena. It will be our pleasure to assist you.

Service Animals

People with disabilities may bring their service animals into all areas where attendees are generally allowed. Service animals include guide dogs, signal dogs or another animal that have been individually trained to provide service to an individual with a disability. Any animal that poses a direct threat to the health or safety of others shall be required to leave.

Sign Language Interpretation

We are able to provide sign language interpretation upon request. To request sign language interpretation, please contact the Wintrust Arena at least five working days prior to the event by phone at (312) 791-6900.

Ticket Purchase

If you require accessible seating, state this need to the ticketing source. The ticket seller can sell tickets for accessible seating, thus avoiding the need to exchange inaccessible seat tickets. We recommend you call the main box office line at (312) 791-6900.

Water Fountains

Water fountains are located throughout the building. They can be found directly next to the restrooms on each floor and feature fountains and water bottle refilling stations.

Will Call

All tickets purchased and left at Will Call are available for pickup three hours prior to the start of the event. You must present a valid photo I.D. in order to pick up tickets. All Will Call tickets must be in the name of the ticket purchaser or recipient. Without proper identification, you may not claim your tickets. When picking up tickets purchased through Ticketmaster you MUST bring a photo I.D. and the original credit card used for the purchase.

Other Accommodations

To request other accommodations, please contact the Wintrust Arena at least five working days before the event.

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Wintrust Arena here or at (312) 791-6900 Wintrust Arena, 200 East Cermak Road, Chicago, IL 60616

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Wintrust Arena

Wintrust Arena

200 E. Cermak Road

Chicago, IL 60616

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