Access Guide to the Wintrust Arena for Patrons with Disabilities

The Wintrust Arena is pleased to welcome patrons with disabilities. This guide provides information on the Arena’s many accessible features that will help you to enjoy your visit to the Wintrust Arena. We are eager to please you to encourage your return to the Wintrust Arena with friends.

To request a reasonable accommodation, please contact the Wintrust Arena at least five working days prior to the event. We fill our accessible seats on a first-come, first-served basis. 

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Wintrust Arena here or at:

(312) 791-6900 Wintrust Arena, 200 East Cermak Road, Chicago, IL 60616

Traffic Patterns

For Maps and Directions to get to the Wintrust Arena, please click here.

Accessible Parking

Accessible parking stalls are available inside Lot A located across the street on Cermak.  Accessible parking is based on first come first parked. Once accessible parking lots fill, patrons are directed to the closest available general parking area.

Patrons with a State issued accessible parking placard or license plate will be required to display the parking placard in the front window of their vehicle so it is clearly present.  The Wintrust Arena honors out of State accessible placards to gain access to accessible parking.

Drop-Off/Pick-Up

ADA and Access Vehicle drop-off and pick-up at the Wintrust Arena is located on 200 East Cermak Road side of the Arena.

Accessible Seating

Individuals, who have mobility difficulties are eligible to purchase accessible seating. Also, guests with service dogs, which cannot fit under a non-accessible seat or lie safely in the aisle, are also permitted to purchase accessible seats. Up to three companion tickets may be exchanged with each accessible ticket. If adjacent seats have already been issued, the companion seats will be placed in the closest available location.

Tickets for accessible seats may be sold to individuals who require accessible seating themselves or to someone purchasing on their behalf. People with disabilities who do not require the specific features of accessible seating but merely have a preference for them are not entitled to purchase accessible seats. We ask you be respectful of those who truly need accessible seating. Accessible seats will be filled on a first come, first served basis. 

Accessible seating is available on each level. Accessible seats are reached via the escalator or the elevator originating from the first floor/lobby. Floor Level Seating is accessible to wheelchair users and other persons with mobility impairments through the main entrance to the Arena Bowl.

Drinking Fountains

Accessible drinking fountains are located outside each restroom.

Entrance Doors

All doors are ADA accessible.

First Aid Station

The first aid station is located on the North West 2nd floor concourse, adjacent to Guest Services and is accessible by Section 114.

Lost and Found

This service is located online here and on event day is located at Guest Services.

Restrooms

All restrooms are accessible. Five restrooms include a section for a person with a disability accompanied by an attendant, or for a child accompanied by an opposite sex parent.

Sensory Inclusion

KultureCity has partnered with Wintrust Arena to make the arena and all of its hosted programs and events sensory inclusive. This new initiative will promote an accommodating and positive experience for all guests and fans with a sensory issue who visits the Wintrust Arena. Prior to attending an event, families can download the free KultureCity App to view what sensory features are available and where to access them. Also, on the App is the Social Story, which will provide a preview of what to expect while enjoying an event at Wintrust Arena. Sensory items available to you or a family member include a noise canceling headphones, fidget mesh, fidget ball, feeling thermometer, weighted lap pad, and KCVIP lanyard. The lanyard will help our staff better identify and entertain guests with sensory needs. If you, or a family member, have sensory sensitivity needs, please visit Guest Services located on the second floor concourse of the Arena in Section 114.

Service Animals

People with disabilities may bring their service animals into all areas where attendees are generally allowed. Service animals include guide dogs, signal dogs or another animal that have been individually trained to provide service to an individual with a disability. Any animal that poses a direct threat to the health or safety of others shall be required to leave.

Sign Language Interpretation

We are able to provide Sign language interpretation upon request. To request sign language interpretation, please contact the Wintrust Arena at least five working days prior to the event by phone at (312) 791-6939

Ticket Purchase

If you require accessible seating, state this need to the ticketing source. The ticket seller can sell tickets for accessible seating, thus avoiding the need to exchange inaccessible seat tickets. We recommend you call the main box office line at 312 791 6900.

Will Call

The Box Office for Will Call tickets is located on South side of the building on Cermak. There is only one Box Office for the Arena and it accessible.

Other Accommodations

To request other accommodations, please contact the Wintrust Arena at least five working days before the event.

If you have more questions or suggestions on how to improve our continuing efforts to make your visit comfortable, we invite you to contact the Wintrust Arena here or at (312) 791-6900 Wintrust Arena, 200 East Cermak Road, Chicago, IL 60616

Wintrust Arena

Wintrust Arena

200 E. Cermak Road

Chicago, IL 60616

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